Terms of Service

Last updated: 1 January 2025

1. Acceptance of Terms

By accessing or using PAG Tracker ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. The Service is provided exclusively for use by educational institutions in the United Kingdom.

2. Description of Service

PAG Tracker is a web-based application designed to help UK educational institutions track student progress on Practical Assessment Group (PAG) activities for A Level Chemistry courses. The Service enables teachers to record, monitor, and analyse student practical assessment data.

3. User Accounts

To use the Service, you must:

  • Be affiliated with a registered educational institution
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Be at least 18 years old or have parental/guardian consent

4. Acceptable Use

You agree to use the Service only for lawful educational purposes. You must not:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the Service or its servers
  • Share your account credentials with unauthorized persons
  • Upload malicious software or harmful content
  • Violate any applicable laws or regulations
  • Use the Service to process data of individuals outside your institution

5. Data Protection

You acknowledge that:

  • Your institution acts as the Data Controller for student data
  • We act as a Data Processor on behalf of your institution
  • Data processing is conducted in accordance with GDPR and UK data protection law
  • You are responsible for ensuring appropriate consent and lawful basis for processing
  • Student data is processed under the "public task" legal basis (Article 6(1)(e) GDPR)

For full details, please refer to our Privacy Policy.

6. Intellectual Property

The Service, including its design, features, and content, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service without our written permission. Your institution retains ownership of all student data entered into the Service.

7. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or in response to security concerns. We will make reasonable efforts to provide advance notice of planned maintenance.

8. Limitation of Liability

To the fullest extent permitted by law:

  • The Service is provided "as is" without warranties of any kind
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid by your institution in the past 12 months
  • We are not responsible for decisions made based on data from the Service

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

10. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason. Upon termination, your institution may request export of its data in accordance with our data retention policy.

11. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions about these Terms of Service, please contact your institution's administrator or the service provider through your institution's designated contact.

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